Privacy Policy

Bit9ja Privacy Policy

1. Introduction

Bit9ja (“we”, “our”, “us”) is committed to protecting the privacy and personal data of its users. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you access or use the Bit9ja platform, including our mobile application, website, and related services. By using Bit9ja, you consent to the practices described in this policy.

2. Information We Collect

To provide secure and efficient services, Bit9ja may collect the following categories of information:

a. Personal Identification Information

• Full name
• Date of birth
• Phone number and email address
• Government-issued identification documents
• Proof of address

b. Financial and Transaction Data

• Wallet addresses and transaction history
• Trade activity (cryptocurrency and gift cards)
• Bill payment records
• Account balances and usage data

c. Technical and Device Information

• IP address
• Device type and operating system
• App usage data, logs, and diagnostic information

d. Verification and Compliance Information

• KYC and AML verification data
• Risk assessment and compliance records

3. How We Use Your Information

Bit9ja uses personal data for legitimate business and regulatory purposes, including:

• Creating and managing user accounts
• Processing transactions and payments
• Verifying identity and preventing fraud
• Complying with legal and regulatory obligations
• Monitoring transactions for security and compliance
• Improving platform performance and user experience
• Communicating important updates, alerts, and support messages

4. Legal Basis for Processing

We process personal data based on one or more of the following lawful grounds:

• Performance of a contract (providing Bit9ja services)
• Compliance with legal and regulatory obligations
• Legitimate interests (fraud prevention, security, service improvement)
• User consent, where required by law

5. Data Sharing and Disclosure

Bit9ja does not sell user data. We may share personal information only when necessary and in accordance with applicable laws, including with:

• Licensed financial institutions and payment partners
• Identity verification and compliance service providers
• Regulatory bodies, law enforcement, or government authorities when legally required
• Technology and infrastructure service providers under strict confidentiality agreements

All third parties are required to maintain appropriate data protection standards.

6. Data Security

Bit9ja implements strong technical and organizational safeguards to protect user data, including:

• Data encryption in transit and at rest
• Secure access controls and authentication mechanisms
• Regular system monitoring and security reviews
• Restricted access to sensitive information on a need-to-know basis

Despite our efforts, no system is completely immune to risk, and users are encouraged to protect their account credentials.

7. Data Retention

Personal data is retained only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Meet legal, regulatory, and compliance requirements

In line with Nigerian regulations, certain records may be retained for a minimum period after account closure or transaction completion.

8. User Rights

Depending on applicable laws, users may have the right to:

• Access their personal data
• Request correction of inaccurate or incomplete information
• Request deletion of personal data (subject to legal obligations)
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent

Requests can be made through Bit9ja’s official support channels.

9. Cookies and Tracking Technologies

Bit9ja may use cookies or similar technologies to enhance platform functionality, improve performance, and understand usage patterns. Users can manage cookie preferences through their device or browser settings.

10. International Data Transfers

Where necessary, user data may be processed or stored outside Nigeria. In such cases, Bit9ja ensures appropriate safeguards are in place to protect personal information in line with applicable data protection standards.

11. Children’s Privacy

Bit9ja services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. Accounts identified as belonging to underage users will be restricted or terminated.

12. Changes to This Privacy Policy

Bit9ja may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or business practices. Material changes will be communicated through the app or official channels. Continued use of the platform after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact Bit9ja through our official support channels or email privacy@bit9ja.com.