Help Center
Frequently Asked Questions
Answers to common questions about Bit9ja.
What is Bit9ja?
Bit9ja is a digital platform that lets you buy and sell cryptocurrencies, trade gift cards, and pay bills (airtime, data, electricity, cable TV) quickly and securely.
Is Bit9ja safe to use?
Yes. Bit9ja uses industry-standard security practices, including encryption, secure APIs, and strict internal controls to protect user funds and data.
Do I need verification to use Bit9ja?
Basic features may be available without full verification, but higher limits and advanced features require KYC verification in line with regulatory requirements.
What cryptocurrencies are supported?
Bit9ja supports major cryptocurrencies such as Bitcoin (BTC), USDT, and other popular digital assets. Supported coins may expand over time.
Can I buy and sell gift cards on Bit9ja?
Yes. You can sell supported gift cards instantly at competitive rates. Available gift cards may vary by country and brand.
How fast are transactions?
Most transactions are instant or near-instant. In rare cases, delays may occur due to network congestion or verification checks.
What bills can I pay on Bit9ja?
You can pay for airtime, mobile data, electricity, and cable TV (DSTV, GOtv, etc.) from one app.
Are there transaction limits?
Yes. Bit9ja uses a tiered system where limits increase as your account level increases based on usage and verification.
Can I withdraw my funds anytime?
Yes. Eligible balances can be withdrawn to your bank account or wallet at any time, subject to your account tier and compliance checks.
What should I do if I have an issue?
You can contact Bit9ja support directly through in-app support chat, email support, or official social media channels. The team is available to assist you.
Is Bit9ja a bank?
No. Bit9ja is not a bank. It is a technology platform that provides digital financial services through licensed partners.
How do I get started?
Download the Bit9ja app, create an account, complete verification (if required), and start trading and paying bills.